Each Mosos system includes a maintenance contract for Support, Maintenance and Upgrade for a period of 5 years. This will guarantee the optimal operation of the Mosos system, as well as continuity and access to all the latest developments. Also, this way the cost will remain predictable.

A maintenance contract means that BMA will – if possible – address any question or problem during office hours. BMA will also take care of the annual maintenance of the Mosos system. In principle, customers will always have access to the most recent software versions.

However, sometimes things may go wrong. For this eventuality BMA created a professional Helpdesk as well as 24/7 Support. For clients with a maintenance contract the BMA Helpdesk is available on weekdays from 08.30 to 17.00 for support by telephone. Support may be remote if necessary. The System Engineering department is also able to offer support in solving problems outside office hours.

The supplementary contract for 24/7 Support may be an attractive option. This offers customers the possibility to immediately contact System Engineering in case of a calamity for direct support, 24 hours a day and 7 hours a week.